ITIL 4 Foundations

US$50.00

The ITIL 4 Foundations course is an introductory-level course that provides a comprehensive overview of the ITIL framework for modern IT Service Management (ITSM).

The course is designed for anyone who needs to understand the core concepts and terminology of ITIL 4, and it is the first step toward achieving an ITIL 4 certification.

It provides a foundational understanding of how modern IT best practices, including concepts from Agile, DevOps, and Lean IT, can be integrated into an organization's service management approach.

The ITIL 4 Foundations course is an introductory-level course that provides a comprehensive overview of the ITIL framework for modern IT Service Management (ITSM).

The course is designed for anyone who needs to understand the core concepts and terminology of ITIL 4, and it is the first step toward achieving an ITIL 4 certification.

It provides a foundational understanding of how modern IT best practices, including concepts from Agile, DevOps, and Lean IT, can be integrated into an organization's service management approach.

TIL 4 Foundations Value Added Resources
TIL 4 Foundations Value Added Resources
US$20.00

The primary goal of the course is to equip individuals with the knowledge to align IT services with business needs, improve efficiency, and deliver value to customers.

Here is a summary of the key topics covered in the ITIL 4 Foundations course:

  • Key Concepts of Service Management: The course begins by defining essential terms and concepts, such as service, value, utility, warranty, customers, and service relationships.

  • The Four Dimensions of Service Management: This is a core component of ITIL 4, which emphasizes a holistic approach to service management. The course explores how these four dimensions—Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes—interact and contribute to value creation.

  • The ITIL Service Value System (SVS): You will learn about the SVS, a model that describes how all the components and activities of an organization work together to facilitate value creation. The SVS is a central theme of ITIL 4, replacing the more rigid lifecycle model of previous versions.

  • The ITIL Guiding Principles: The course covers the seven guiding principles that help organizations adopt and adapt ITIL practices. These principles include "Focus on Value," "Start Where You Are," "Progress Iteratively with Feedback," "Collaborate and Promote Visibility," "Think and Work Holistically," "Keep It Simple and Practical," and "Optimize and Automate."

  • The ITIL Service Value Chain: This part of the course details the six activities of the Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, and Deliver & Support. You will learn how these activities are interconnected and how they support the creation of value streams.

  • ITIL Management Practices: The course introduces the purpose and key terms of a number of ITIL practices, including common ones like Incident Management, Problem Management, Change Enablement, Service Desk, and Continual Improvement. It explains how these practices support the Service Value Chain.

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